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Our international health insurance gives members free access to Solace Secure – a travel safety smartphone app that alerts users to nearby threats such as civil unrest, natural disasters and security incidents.
Joe Holden
Senior Business Development Manager (Direct)
Solace Secure is a travel safety smartphone app that alerts users to dangerous situations that are in their proximity.
Some examples of the types of risks users will be alerted to via the app are:
Solace Secure helps you keep on top of goings-on where you live and work with the following benefits:
Push notifications on your smartphone for civil unrest, conflict, terrorism and natural disasters near you
Call the helpline day and night for advice on incidents and unrest unfolding around you
Detailed information on each country, including executive summaries, threats, risk assessment and recent alerts
Details analysis of recent and historic incidents, with guides on how to take care of you and your family abroad
Health insurance with William Russell gives members complementary access to the Solace Secure app for their Apple or Android smartphones. If you’re already one of our members, simply fill out the form below. One of our friendly member experience team will be in touch to help get you set up.
Step 1
Fill out the simple form below to register for Solace Secure.
Step 2
Once we receive your registration, you’ll be set up with access to the app.
Step 3
Sign in on a browser and download the app.
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Find out more about our international health insurance today and join thousands of expats enjoying excellent customer service.
In fact, 95% of our members renew every year. That’s pretty good for an insurance provider! We think you’ll love it too, and—if you don’t—we’ll give you your money back under our 30-day money back guarantee.
9:00am – 5:00pm
6:00am – 6:00pm
8:00am – 5:30pm
The quickest way to reach us is by email.
Yes. The travel assistance app is completely complementary. It’s available to all members with a health insurance policy.
You can register by completing the form on this page. Once we receive your registration you will then be set up with access to the app.
Your health insurance plan with William Russell gives you access to the Solace Secure smartphone app, powered by Solace Global. We are not responsible or liable for any claim resulting from your use of Solace Secure’s services. Solace Secure is a free, value-added service for our members, provided independently from your insurance plan. We reserve the right to withdraw or amend the service immediately and without notice. Solace Secure is only available to members aged 25 or older, and to members aged 18-24 who are not in full-time education. Please keep your login details for Solace Secure secure. If you require non-medical emergency assistance beyond that of the intelligence and advice services provided by Secure Global, any costs you incur are your responsibility and must be paid by you to service provider.
At William Russell, we have over 30 years’ experience of helping expatriates move abroad and settle into their new lives overseas by providing world-class international health insurance.
Joe Holden Global Relationship Manager
If you’re ready to see prices for health insurance, click on ‘Get a Quote’ below to head on over to our online quote tool.
We’ll ask you a few details (your age, your location), and then we’ll show you prices—it only takes a few minutes!
A couple of days after you’ve received you quote, Joe will email or call you to find out how we can help you further. Joe won’t bug you, and you can opt out at any time.
It’s filled with handy information and tips for expats.
We were one of the first insurance providers to cover people living abroad, and we’ve earned a reputation for our wonderful customer service.
The insurer behind our policies is part of the Allianz group
We’re proud of our award-winning service and our members rate it highly
You will get your own dedicated adviser when you join
If you’re not happy with your health insurance policy or the service we provide, and you haven’t yet made a claim, then we’ll refund the premium you’ve paid—no questions asked.
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