Find out more about William Russell
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One thing everyone knows us by is the way we work. By putting our members at the heart of everything we do, we’re creating an insurance experience that’s personal, sustainable and transparent. We’re proud to showcase the awards we’re winning in recognition of our exceptional service—along with the accreditations that demonstrate our commitment to high standards, and the industry associations we’re trusted to be part of.
We’re thrilled to have been announced as finalists in two categories for the 2025 COVER Customer Care Awards: Outstanding Claims Management Team and Outstanding Underwriting Team.
The Customer Care Awards recognise providers that are making a difference in creating good customer outcomes. We’re so incredibly proud of our teams and the empathy, expertise, and personal touch they bring to their roles every single day.
We’ve been shortlisted for International Private Health Insurer of the Year at the IA Global Financial Services Awards 2025!
These prestigious awards are based on nominations from advisers and wealth managers around the world and recognise excellence across the global financial services industry.
We’ve been shortlisted for the UK Health & Protection Awards for in the Best Individual International Health Insurance Provider!
These awards showcase excellence in the health and protection insurance sector and celebrate outstanding work and innovation within the industry.
We’re incredibly proud to be awarded Highly Commended for the Modern Claims Awards 2025 – Major Loss Award! These prestigious awards celebrate excellence in the claims industry, recognising both rising and established leaders.
The Major Loss Award highlights exceptional service in handling complex or unprecedented claims, showcasing the dedication and expertise required to provide reassurance, settle claims efficiently, and support members in difficult times.
We’re proud to share that Qian Huang, our International Claims Manager, has been shortlisted in the Woman of the Year: Claims category.
These awards celebrate the women driving positive change and championing excellence across the protection and health insurance industry. Qian’s nomination recognises her dedication to delivering timely, sensitive, and trusted support to our members during life’s most challenging moments.
We’ve retained our prestigious Platinum Trusted Service Award for outstanding customer service. We’re committed to delivering the highest quality of service in 2024.
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Shortlisted for Best International Individual Health Insurance Provider and Best International Group Health Insurance Provider.
These awards celebrate excellence in professional standards and innovation shown by intermediaries and providers to individuals and corporate customers across the disciplines of private medical insurance, wellbeing and financial protection.
This award is the most prestigious of the Trusted Service Awards, only given to companies that deliver the very best for their customers and place them at the heart of everything they do – year after year.
Shortlisted for Modern Insurance Magazine’s Insurance CX Awards for Retention & Loyalty.
The Insurance CX Awards recognise and celebrate customer service success in the insurance and broker markets. The Retention & Loyalty category recognises how William Russell inspire customer loyalty through our customer experience and our commitment to strengthen and maintain these relationships.
William Russell have been named “Best International Individual Healthcare Provider” at the 2022 UK Health & Protection Awards.
The awards celebrate excellence in professional standards and innovation shown by intermediaries and providers to individuals and corporate customers across the disciplines of private medical insurance, wellbeing and financial protection.
Finalists at the COVER Magazine Customer Care Awards for Outstanding Marketing Team.
The Customer Care Awards provide a chance to recognise teams who are truly making a difference behind the scenes at insurers and service providers.
The Feefo Gold Trusted Service Award is an independent seal of excellence. It recognises businesses that consistently deliver a world-class user experience and dedication to providing outstanding customer service.
The ITIJ Awards are the leading accolade for the global travel and health insurance industry, rewarding companies that go above and beyond to serve their customers and clients and drive forward positive change in the industry, showcasing excellence and innovation across all sectors that serve global travellers.
Accredited by respected industry bodies, we’re recognised for meeting rigorous standards of service, governance, and professionalism.
We’re committed to staying connected and informed through our membership with respected industry associations.
Find out how William Russell are offering a better standard of international health insurance.
Find out some of the things we do differently which contribute to our award-winning customer experience.
We take a look at how insurance can help protect your health while living as an expat.
Insurance policy renewals are all too often impersonal. Find out how we are making a difference to our members.
We’re so proud of all our award wins which officially recognise our commitment of putting our members at the heart of everything we do. But at William Russell, we let our members do the talking. To show you we really mean it, we’ve interviewed expats from around the world who’ve purchased a plan with us to find out more about their experiences.
William Russell have always been very sympathetic and extremely helpful. I never had any issues with William Russell – Reimbursements/Letters of Guarantee were always prompt. It was an excellent service – no issues, no questions and no delays.
I felt really, really supported, being able to write an email and knowing the person I sent it to was the one who would read and reply to it. I feel appreciated for being a member for so many years. And now that I’ve retired, I’ve even been given a discount on my health insurance package, which I’m grateful for.
What comes across strongest is the humanitarian aspect of William Russell…. always looking for the best treatment options for its members and not being too concerned with the cost issues. Had I not been air evacuated to the Nairobi Hospital when I was, I very likely would not have been around today. Thank you William Russell.
I liked that I could speak to a human being at the end of the phone. I just prefer dealing with someone directly. For me, in particular, it was very important to deal with someone regulated by a regulator as recognised and reputable as the FCA (the Financial Conduct Authority in the UK).
What makes William Russell stand out from other providers is their great service, international coverage, and the ability to pick the plan that fit our lifestyle. When we first signed up we were dating and traveling the world, then married and pregnant, and now have two beautiful boys and we have been able to pick plans that best suit our needs.
If you’re not happy with your insurance policy or the service we provide, and you haven’t yet made a claim, then we’ll refund the premium you’ve paid—no questions asked.
We put our members at the heart of everything we do. We’re proud of our award-winning customer service and our members rate it highly.
The insurer behind our policies is an insurance company in the Allianz group – one of the world’s largest financial services groups.
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