Find out more about William Russell
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Health insurance for expats, local nationals, and businesses across the African continent and Indian subcontinent.
“Africa is booming and we’ve redesigned our proposition to make our products and services clearer, more relevant, and better priced.”
William Cooper Marketing Director
Emergency medical evacuation (medevac) is a critical benefit across Africa. With the assistance of Charles Taylor, we work with most air ambulance providers across Africa to organise the safest and speediest medevacs for our members.
Coverage zones are the territorial limits of a member’s cover under their plan. For members living in Africa, we have 4 coverage zones. So whether the member wants worldwide cover or only cover while in Africa, we’ve got options for every budget.
Often the costs of outpatient treatment are small, so the easiest way is for the member to pay and claim. For inpatient treatment, we provide a claims concierge service to our members. We encourage members to call us first, and we’ll arrange their admission and Guarantees of Payment (GOPs) directly with hospitals. We work with a range of agents to facilitate speedy admissions at 5,000 hospitals across Africa.
Our members can rely on our networks and our partners’ networks for stress-free access to the best hospitals across Africa. We have relationships with the most popular hospitals amongst expats and the key hospitals in major urban areas.
Our members receive inpatient treatment at hospitals across India, Bangladesh, Sri Lanka, and Pakistan. With our coverage zones for Africa, members can fly to cities on the Indian subcontinent for both elective and emergency treatment.
Personal security is a big concern across Africa. Members with health insurance receive complementary access to our security smartphone app, with location-based, near real-time alerts about security incidents.
Expats and businesses in Africa have relied on us for health insurance since 1992. See what our member say about us!
“I liked that I could speak to a human being at the end of the phone. I just prefer dealing with someone directly.”
“If Cosmina [one of our claims advisers] hadn’t heard off me in a few days, she’d send a little message asking how we were doing, and that she hoped everything was going well.”
Here’s our team of consultants working on Africa business.
We’re a pan-Africa insurance provider, with members in 32 out of 54 countries.
For 10% of cases, we worked with our local agents to secure admissions. Only 5% self-claimed for their treatment.
We’ve never let a member down when they need emergency medical evacuation.
Through our network and the network of our local agents, we have working relationships with the most popular hospitals in Africa.
We can provide insurance to local nationals in Botswana, Kenya, Malawi, Mauritius & several other countries.
Our gold-standard claim service makes our client’s claims experience in Africa smooth and hassle-free. Find out more.
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No. The health plans we provide in Africa are the same as those we provide elsewhere. Instead, we have a range of options (e.g., coverage zones, excesses, optional benefits) that are designed for members in Africa.
Where the plans differ is the pricing. In general, our premiums for African countries are much lower than premiums for countries in other regions.
We also have slightly different rules for plans in Africa. For example, in several African countries we can provide insurance to local nationals.
Africa, together with Southeast Asia, has always been a key region for William Russell. We’re redoubling that commitment with a dedicated website hub and collateral, while we’re working closely with our insurers to make our Africa proposition more appealing to individuals, families, and companies in Africa.
No. An insurer in the Allianz group of companies is the underwriter for all our health insurance plans and protection plans in Africa.
We can accept local nationals in the following countries.
Botswana, Egypt, Gabon, Ghana, Guinea, Morocco, Nigeria, South Africa, Ethiopia, Kenya, Malawi, Mauritius, Mozambique, Seychelles, Somalia, Tanzania, Uganda, Zambia, Zimbabwe.
We can accept expats in all Africa countries.
We have members in 31 countries in Africa. The map below shows how they’re distributed through Africa. A pink icon indicates that we accept local nationals in that country.
We have working relationships with the main hospitals in most Africa countries. You can find out more about those hospitals on our dedicated medical network webpage.
We have a range of discounts for new members in Africa, including lifetime discounts. Please check out our Promotions Centre for up-to-date information.
Yes, we have flyers and decks for you!
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