Find out more about William Russell
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You can choose to have your medical treatment at any hospital or clinic within your coverage zone. We work a little differently from other insurance providers, who might tell you where you can and cannot have medical treatment. With William Russell, you can go to any hospital in any country that’s within the coverage zone stated on your certificate of insurance.
If you have a hospital in mind but you want to make double sure that we work with that hospital, get in touch and we’ll confirm for you.
We maintain a public database of hospitals and clinics we work with on our website. Please bear in mind this database is not comprehensive.
Here’s a quick guide on what to do if you need medical treatment, whether it’s a routine check-up with a doctor or you need emergency medical treatment.
How we pay your bills depends on the medical treatment you’re receiving. This guide gives you information on how we pay hospitals and reimburse you for any bills you’ve paid yourself.
Follow these steps to check whether you’re covered for a certain type of medical treatment. If you want to double check with us, we’re available by phone or email.
How you make a claim depends on what medical treatment you’re receiving. This guide covers how you claim for outpatient treatment (e.g., doctor visits) and how claim works when you’re admitted to hospital.
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