Find out more about William Russell
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Here’s a quick guide on what to do if you need medical treatment.
If you have a medical emergency which requires immediate medical assistance, contact our 24-hour helpline at +44 (0) 1243 621 155 or william.russell@cegagroup.com.
If you have a limb-threatening or life-threatening condition and you need urgent medical treatment, contact our 24-hour helpline at +44 (0) 1243 621 155 or william.russell@cegagroup.com.
How we pay your bills depends on the medical treatment you’re receiving. This guide gives you information on how we pay hospitals and reimburse you for any bills you’ve paid yourself.
Follow these steps to check whether you’re covered for a certain type of medical treatment. If you want to double check with us, we’re available by phone or email.
You can choose to have your medical treatment at any hospital or clinic within your coverage zone. We work a little differently from other insurance providers, who might tell you where you can and cannot have medical treatment. With William Russell, you can go to any hospital in any country that’s within the coverage zone stated on your certificate of insurance.
How you make a claim depends on what medical treatment you’re receiving. This guide covers how you claim for outpatient treatment (e.g., doctor visits) and how claim works when you’re admitted to hospital.
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