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Pre-authorisation is when we confirm to you before your proposed medical treatment starts that we’ll pay for the treatment.
No. Typically we only need to pre-authorise treatment that you receive while you’re admitted to hospital as an inpatient. Here’s the complete list of treatments that need pre-authorisation:
Pre-authorisation helps us co-ordinate your admission and treatment with the hospital. It also allows us to confirm if your proposed treatment is covered by your plan.
Please tell us when you know you need treatment that requires pre-authorisation. We need at least 5 days’ notice. We’ll ask you to complete our online pre-authorisation form and sign a consent form that permits the hospital to share medical information with us. Once we’ve confirmed cover for your admission, we’ll work with the hospital to settle your medical bills.
If you’re admitted to hospital in an emergency and it’s not reasonably possible for you to contact us to pre-authorise your treatment, please contact us within 24 hours of your admission.
Here’s a quick guide on what to do if you need medical treatment, whether it’s a routine check-up with a doctor or you need emergency medical treatment.
How we pay your bills depends on the medical treatment you’re receiving. This guide gives you information on how we pay hospitals and reimburse you for any bills you’ve paid yourself.
Follow these steps to check whether you’re covered for a certain type of medical treatment. If you want to double check with us, we’re available by phone or email.
You can choose to have your medical treatment at any hospital or clinic within your coverage zone. We work a little differently from other insurance providers, who might tell you where you can and cannot have medical treatment. With William Russell, you can go to any hospital in any country that’s within the coverage zone stated on your certificate of insurance.
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