Changes We’re Making To Health Insurance Policies in Hong Kong Starting Or Renewing On 01 March 2024

Introduction

We’re pleased to share with you our updated range of international health insurance products in Hong Kong for 2024/25.

Once again, we’ve focused on pricing actions this year. Benefits are minimal. The changes take effect for all existing members in Hong Kong with a renewal date of 01 March 2024 or later, and all new members purchasing a health insurance policy with a start date of 01 March 2024 or later.

Changes to benefits

We’ve made a couple of minor changes to our benefits.

Primary medical care

We’ve clarified the wording of this benefit to make it clearer what we will cover. There are no changes to benefit limits.

Rehabilitation benefit

We’ve clarified the wording of this benefit to make it clearer what we will cover. There are no changes to benefit limits.

Well-being benefits

We’ve clarified the wording of these benefits to make it clearer what we will cover. There are no changes to benefit limits.

Changes to moratorium underwriting

We’re changing the way we sell, onboard, and administer moratorium underwriting for both individuals and groups.

Changes for individuals

• We’re removing the health questions from the moratorium application form for new applicants only.
• We’re moving from 5:2 to 2:2. This means members can qualify for cover for pre-existing medical conditions after only 2 years of not having treatment.
• Applicants can only choose moratorium underwriting if the following conditions are met:
  • applicant is aged 39 or under;
  • applicant has selected a Bronze or Silver plan;
  • applicant has selected an excess of US$250 per annum, US$1,000 per annum, or US$2,500 per annum; and
  • applicant has not selected any optional benefits (except Dental Basic or the private room upgrade).

Changes for groups

• We’re removing the health questions from the moratorium application form for new applicants only.

Changes to terms & conditions in the plan agreements

We’ve changed, added, or removed the following terms & conditions in the plan agreement for your new policy.

We’re using the term ‘coverage zone’ instead of ‘area of cover’

Previously, we used the term ‘area of cover’ to describe the geographical limits of your cover under your plan. We’re now using the term ‘coverage zone’.

We’re using the term ‘policy year’ instead of ‘period of cover’

Previously, we used the term ‘period of cover’ to describe the 12-month duration of your health insurance policy. We’re now using the term ‘policy year’.

We’re using the term ‘member’ instead of ‘insured person’

Previously, we used the term ‘insured person’ to describe people insured on your health insurance policy. We’re now using the term ‘member’.

Checking on children in full-time education

If you have a child on your policy who’s aged 21 or older and in full-time education, we’ll contact you at every policy renewal to verify the child is still in full-time education.

Update to definition of country of residence

We’ve updated the definition for ‘country of residence’ to give us scope to reclassify a member’s country of residence to the country where they regularly receive medical treatment. We’ll use this reclassified country of residence to calculate renewal premiums.

T&Cs for the no-claims incentive

We’ve removed the T&Cs for the no-claims incentive and added them to the certificate of insurance of those members who still enjoy the no-claims incentive.