Find out more about William Russell
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We aim to assess your claim within 10 working days.
What does that mean exactly? Well, within 10 working days we aim to have determined whether:
If we do need further information, we’ll let you know and keep you in the loop on our progress.
Here’s a quick guide on what to do if you need medical treatment, whether it’s a routine check-up with a doctor or you need emergency medical treatment.
How we pay your bills depends on the medical treatment you’re receiving. This guide gives you information on how we pay hospitals and reimburse you for any bills you’ve paid yourself.
Follow these steps to check whether you’re covered for a certain type of medical treatment. If you want to double check with us, we’re available by phone or email.
You can choose to have your medical treatment at any hospital or clinic within your coverage zone. We work a little differently from other insurance providers, who might tell you where you can and cannot have medical treatment. With William Russell, you can go to any hospital in any country that’s within the coverage zone stated on your certificate of insurance.
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